Privacy Policy – Get Ski Bots (a DBA of GetSkiTickets.com LLC)

Last Updated: September 2, 2026

Introduction

Welcome to Get Ski Bots (“we,” “our,” or “us”), a DBA of GetSkiTickets.com LLC. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you interact with our AI-powered chat, voice, text messaging (SMS), email, and social messaging services.

By using our services (“Services”), you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

A. Information You Provide Directly

  • Chat & Call Interactions: Any information you submit via the chatbot or provide on a call, including your name, contact details, and messages.
  • Call Recordings & Transcripts: Calls with our AI voice assistant may be recorded and transcribed, including any portion of the call where you speak with a human team member after a transfer. We use recordings and transcripts to provide the service, ensure quality, and improve our AI. Where required by law, you will hear a disclosure at the start of the call; if you do not wish to be recorded, you may end the call and contact the resort or our team by another channel.
  • Bookings & Transactions: If applicable, information related to ski pass reservations, customer support requests, or other purchases.
  • Survey & Feedback Data: Responses to surveys, feedback forms, or promotional offers.

B. Automatically Collected Data

  • Usage Data: Pages visited, chatbot interactions, timestamps, and engagement metrics.
  • Device & Browser Information: IP address, browser type, device type, and operating system.
  • Location Data: Approximate geographic location (city-level) based on IP address.

C. Third-Party Data

We may receive additional data from ski resorts, partners, or integrated booking platforms to enhance chatbot interactions.

2. Cookies & Analytics

We use cookies and similar technologies to keep the Services working (for example, remembering an open chat session) and to understand how the Services are used. We use Google Analytics to collect aggregate usage statistics such as pages visited, chat engagement, and approximate location. You can control cookies through your browser settings; disabling them may limit some features such as continuing a previous chat. We do not use cookies for targeted or cross-context behavioral advertising.

3. How We Use Your Information

We use collected data to:

  • Provide customer support and respond to inquiries.
  • Facilitate bookings and transactions.
  • Send text messages you have opted in to receive (see Section 9).
  • Improve chatbot functionality and user experience.
  • Analyze trends and improve service performance.
  • Prevent fraud, enforce policies, and comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data, and we do not share it for targeted or cross-context behavioral advertising. We may share information in the following cases:

  • With Partner Resorts & Service Providers: To facilitate bookings and customer support.
  • With Analytics & Security Providers: To improve chatbot performance and security.
  • For Legal Compliance: If required by law, court order, or to protect our rights.

We do not sell or share your mobile phone number, SMS opt-in, or consent with any third parties or affiliates for their own marketing purposes.

Our service providers include the following categories: AI model providers (which process conversation content to generate responses), conversational platform providers, telephony and messaging carriers, cloud hosting and database providers, and analytics providers. These providers are bound by contractual obligations to use your information only to provide services to us, and not for their own purposes.

5. Our Role When You Use Our AI on a Partner’s Website

Many of our AI assistants appear on the websites and phone lines of partner resorts and travel businesses. When you interact with an assistant on a partner’s website or phone line, we generally process your information on behalf of that partner to provide guest service for them. The partner’s own privacy policy also applies to your interaction, and requests about data collected in those conversations may be fulfilled together with the partner. When you interact with us on getskibots.com directly, we are responsible for your information as described in this policy.

6. Data Retention & Security

We retain conversation data and related records for as long as needed to provide the Services and generally no longer than 24 months, unless a longer period is required for legal compliance, dispute resolution, or fraud prevention. Security measures include encryption, access controls, and secure data storage.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Request a copy of your data.
  • Disable chatbot interactions at any time.

To exercise your rights, please contact us at info@getskibots.com.

8. California Collection Notice

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), requires that we provide the following notice regarding the personal information we collect:

A. Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers: Name, email address, phone number, IP address, and other unique identifiers.
  • Internet Activity: Chatbot interactions, browsing behavior, and analytics data.
  • Geolocation Data: Approximate location based on IP address.
  • Other Information: Any personal details voluntarily submitted via the chatbot.

B. Purpose of Collection

We collect this information to:

  • Provide customer support and respond to inquiries.
  • Facilitate bookings and transactions.
  • Improve chatbot functionality and user experience.
  • Comply with legal requirements.

C. Your Privacy Rights (California Residents Only)

As a California resident, you have the right to:

  • Request details about the personal data we collect, use, and share.
  • Request deletion of your personal data (subject to legal exceptions).
  • Opt out of the sale or sharing of personal data. (We do not sell or share your personal data.)
  • Correct inaccurate personal information.

We will not discriminate against you for exercising these rights. To submit a request, email us at info@getskibots.com.

9. Text Messaging (SMS)

GetSkiTickets.com LLC (dba Get Ski Bots) sends SMS/text messages only to individuals who opt in. If you provide your mobile number and consent — by checking an SMS opt-in box, agreeing during a call with our AI assistant, or texting us first — we may send you text messages about your booking, visit, and information you requested (for example, a link to pre-book lift tickets, lessons, or rentals, complete a booking, or leave a review).

  • Consent to receive texts is not required as a condition of any purchase.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to opt out; reply HELP for help. You can also reach us at info@getskibots.com or 970-300-5685.
  • We do not sell or share your mobile phone number, SMS opt-in, or consent with any third parties or affiliates for their own marketing purposes.

10. Other U.S. State Privacy Rights (Including Minnesota)

Depending on your state of residence (for example, California, Colorado, Connecticut, Minnesota, Oregon, Texas, and Virginia), you may have some or all of these rights over your personal data:

  • Confirm whether we process, and access, your personal data.
  • Correct inaccuracies in your personal data.
  • Delete your personal data.
  • Obtain a portable copy of your data.
  • Opt out of any sale of personal data, targeted advertising, or significant profiling. (We do not sell your data or use it for targeted advertising.)
  • Minnesota residents may also obtain a list of the categories of third parties to whom we have disclosed personal data, and may question the results of any profiling.

To exercise these rights, email info@getskibots.com. We will not discriminate against you for doing so. If we decline your request, you may appeal by emailing info@getskibots.com with “Privacy Appeal” in the subject line; you may also contact your state Attorney General.

11. European (EEA/UK) Users — GDPR

If you are located in the European Economic Area or the United Kingdom:

  • Legal bases: We process personal data to provide the Services (contract), with your consent (e.g., marketing and SMS), for our legitimate interests (improving and securing the Services), and to comply with legal obligations.
  • Your rights: access, rectification, erasure, restriction, data portability, objection to processing, and withdrawal of consent at any time.
  • International transfers: Your data may be processed in the United States under appropriate safeguards, such as Standard Contractual Clauses.
  • Complaints: You may lodge a complaint with your local data protection authority (in the UK, the Information Commissioner’s Office).

To exercise these rights, email info@getskibots.com.

12. Canadian Users — PIPEDA and Provincial Laws

If you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec’s Law 25.

  • Consent: We collect, use, and disclose your personal information with your consent, which you may withdraw at any time (subject to legal or contractual restrictions and reasonable notice).
  • Your rights: You may request access to your personal information, ask us to correct inaccuracies, and ask how your information has been used and to whom it has been disclosed.
  • International transfers: Your information may be processed in the United States by us and our service providers, and is protected by contractual safeguards.
  • Person responsible: Our privacy contact oversees compliance with this policy and can be reached at info@getskibots.com.
  • Complaints: You may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator (in Quebec, the Commission d’accès à l’information).

To exercise these rights, email info@getskibots.com.

13. AI & Automated Decision-Making

Our chatbot and voice assistant are powered by AI and may automate responses based on previous interactions. However, human support is available when needed. Conversations may be reviewed by our team to ensure quality and improve responses. Please do not submit sensitive personal information (such as payment card numbers, government ID numbers, or health information) through the chat or voice assistant.

14. Children’s Privacy

Our Services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us at info@getskibots.com and we will delete it.

15. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@getskibots.com
  • Phone: 970-300-5685
  • Mail: GetSkiTickets.com LLC (dba Get Ski Bots), 1001 Bannock Street #461, Denver, CO 80204
  • Website: https://getskibots.com